The know your rights fact sheet is at the very bottom of this page
It is important to know your rights in case of someone deceiving you. Because they could be charging you for something that you didn't do and you could be giving in when you don't need to follow on with the charges. For example; someone could be selling you a table but really it might be a miniature table when you wanted a big one. So that's why you should know your rights as a consumer or producer.
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